Terms & Conditions

The following are the terms of trade of Experience Co Limited (ACN 167 320 470) (hereafter referred to as โ€˜Experience Coโ€™) and its controlled entities (refer point 6 for complete listing). Experience Co is the seller of experiences and other ancillary items, including but not limited to certificates, photographs, videos, and merchandise. All dealings with Experience Co will be on these Terms of Trade unless otherwise agreed in writing with Experience Co.

Terms & Conditions

Each Experience Co activity has their own unique set of Terms & Conditions. Please ensure you have read these prior to booking your chosen experience.

Gift vouchers policy

Vouchers are non-refundable, not redeemable for cash, but are transferable. The Purchaser must advise Experience Co in order to transfer a gift voucher. All gift vouchers purchased directly through Experience Co will expire six months after purchase. Gift Voucher extensions are available for $50 for a three-month extension. Failure to show on your scheduled date and time will render your voucher invalid. Remember to present your voucher on arrival at check-in as, without it, you are unable to participate. Treat your voucher like cash and take care not to lose it. Lost or stolen gift vouchers are non-refundable and no replacements are available. Where the cost of your experience is greater than the value of your voucher, you will be required to pay the difference. Where the cost of your experience is less than the value of your voucher you will not be entitled to a cash refund.

Privacy policy

Experience Co is dedicated to keeping your details private. For our full Privacy Policy, please click the button.

Security policy

When purchasing from Experience Co your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy, please contact Experience Co at marketing@experienceco.com.

Acceptance of these Terms & Conditions

Be advised that once your activity Terms & Conditions have been received by Experience Co it serves as authorisation of your payment and acceptance of the terms and conditions stated. You also agree to further indemnify Experience Co, its associate companies, directors and associates against any risk or action related to your participation in your activity.

Listing of controlled entities

Experience Co has a number of controlled entities, that include, but are not limited to:

  • Click here to see the full list of Experience Co companies